Do you have any questions?

A smart luggage locker is an automated and secure system that allows you to store and access your belongings, such as suitcases or backpacks, in a simple way. These lockers are equipped with advanced technology, such as remote-controlled electronic locks, to ensure that only you can access your belongings.

Smart lockers are operated by an electronic lock system. Once you place your suitcase in the locker and close the door, you can open it again only by using an associated code.

Yes, smart lockers are designed with advanced security technology, which includes electronic lock systems, alarms, and remote monitoring with video surveillance. In addition, only you (or the people you give access to) can open the box office.

You can book a smart locker quickly and easily through our website www.vlflocker.com . You just need to choose the size of the locker and the day/s you will need it.

Yes, our lockers are designed to fit a variety of sizes of suitcases, backpacks and other luggage. However, be sure to check the dimensions of the locker before storing an item, we offer three different sizes of Lockers to fit your needs.

Always refer to the dedicated page on www.vlflocker.com .

Each locker can be rented from 1 day to 120 days before use it. The reservation period is 24 hours daily, from 07:00 a.m. each day to 06:59 a.m. the next day (For example: 1 day reservation on May 25, 2025, at 10:00 a.m.: the customer can access the ticket office as many times as you want until 6:59 a.m. of May 26, 2025).

In case of exceeding the time, you will have to pay another day.

Yes, smart lockers are usually available 24 hours a day, 7 days a week, so you can access your belongings at any time, as long as it fits the booking time. The reservation period is 24 hours daily, from 07:00 a.m. each day to 06:59 a.m. the next day (For example: 1 day reservation on May 25, 2025 at 10:00 in the morning: the customer can access the ticket office as many times as you want until 6:59 in the morning of May 26, 2025).

If you forget your code or password, you can reset access to your locker by contacting our customer service. Our team will help you regain access quickly and securely. Customer Assistance Number: 632174587 and/or by written communication to the following asistencia@vlflocker.com address.

Although our lockers are equipped with advanced security technology, we are not responsible for valuables. We recommend storing items such as jewelry, cash and electronic devices in safer places. In the Terms and Conditions it is written what can be stored.

Reservations can be made on the website 24 hours a day and is accepted payment by credit or debit card. 

You can contact our customer service team through the website or by calling our support number: Customer Assistance Number: 632174587 and/or by written communication to the following asistencia@vlflocker.com . We will be happy to help with any questions or inconvenience you may have.

From the reservation you can access to cancel the reservation.

Sorry, the booking is non-refundable.