Terms and Conditions of the Services VLF Locker

PREMISE

The services provided by VLF Locker s.c. are ruled by these "Terms and Conditions of Service".

The "Terms and Conditions of Service" established by VLF Locker s.c. must be understood and considered an integral part of each individual storage contract and every other service concluded with the Customer and cannot be separated from the contract itself.

DEFINITIONS

The following definitions apply to the "Terms and Conditions of Service" that ruled the storage contract and any other services concluded with the customer: "we", "us", "our", "designated personnel" means VLF Locker s.c. and all partners and collaborators of VLF Locker s.c.; "Client/s", "you" and "your" means the customer with a confirmed reservation on the website www.vlflocker.com .

TERMS AND CONDITIONS

The contract for storage and other services is concluded with the company VLF Locker s.c., registered trademark holder "VLF Locker s.c." and the website www.vlflocker.com , that commits to store customers' baggage/items in the Its luggage storage facilities. By leaving your luggage at our facilities and in the locker/s, you accept the terms and conditions set out in our storage contract and/or the contract for the provision of various services, in your own name and/or on behalf of any other interested person.

DESCRIPTION OF SERVICE

The luggage storage service offered by VLF Locker s.c. consists of the rental of automatic lockers for the storage of luggage/personal objects in our stores during the period (in days) chosen by the customer during the booking phase.

1)       The reservation period is 24 hours daily, from 07:00 a.m. each day to 06:59 a.m. the next day (For example: 1 day reservation on May 25, 2025 at 10:00 in the morning: the customer can access the ticket office as many times as he wants until 6:59 a.m. of May 26, 2025).

2)       Reservations can be made on the website 24 hours a day. Payment by credit or debit card.

3)       The prices applicable to each product are those indicated on the website at the date of the order, all of which indicate IGIC (Canarian General Indirect Tax) 7%.

4)       The Client is informed that he has no right to cancel the transaction, which he expressly renounces in consideration of the specific nature of the service, and that the reservation is not refundable.

5)       The reservation email, which VLF Locker s.c. will send from noreplay@vlflocker.com together with the reservation, constitutes the confirmation of the reservation itself.

6)       The office is open 7 days a week and can be accessed with the exclusive use of the code sent with the reservation and only before the end of the same (06:59 a.m. of each day). Opening hours are 24 hours. Customer Assistance Number: 632174587 and/or by written communication to the following asistencia@vlflocker.com .

7)       The presence of animals in facilities and lockers is prohibited.

8)       Smoking is not permitted within our baggage storage areas.

9)       Access (to the service) is limited to people over 16 years of age or accompanied minors.

10)  It is not permitted to store perishable food in lockers.

11)  The lockers have different sizes:

a.       Box office XS

b.       Box office M

c.       Locker L

d.       Locker XL

12)  The Customer must check the size of their baggage before making a booking on the website.

13)  No claims or refund requests will be accepted if the baggage exceeds these dimensions and/or weight.

14)  The Customer is also obliged to make sure that the door of the luggage locker is properly closed before leaving the baggage storage facility which he has used.

15)  The Customer may not leave in his luggage valuables, for which he is responsible and for which VLF Locker s.c. declines all responsibility.

16)  The Customer is obliged to check that he has not forgotten anything in the deposit when leaving a VLF Locker s.c. box office for the last time (at the end of the booking).

17)  The Customer is in any case responsible for his own baggage and its contents.

18)  It is the responsibility of the Client not to leave any identity documents and other essential travel items in the luggage. The Customer acknowledges that he has taken all precautions and measures necessary to ensure that he has not left any documents necessary for the trip in the luggage. In the absence of this, VLF Locker s.c. will in no case be liable for any negligence on the part of the Customer.

LATE BAGGAGE PICKUP

1)       In case of late pick-up of luggage from the baggage locker (it is considered late pick-up when it is past 07:00 a.m. on each day of hired booking) VLF Locker s.c. will charge an additional fee for each day of delay. Once the payment has been made, the Customer will be able to collect the baggage.

2)       If the pick-up does not occur before 07:00 a.m. of the day, but on the following day (or days), VLF Locker s.c. will charge the full daily fee for each day of delay.

3)       24 hours after the end of the reservation, the staff in charge of VLF Locker s.c., will be authorized to open the box office and remove the contents, which will be kept for the next 59 calendar days in a safe place of VLF Locker s.c. Once the payment of the outstanding days has been made, the Customer will be able to collect the baggage.

4)       After 60 calendar days from the last reservation, without having claimed your belongings, they will be considered abandoned for all purposes, therefore VLF Locker s.c. is authorized to remove it.  In no case will VLF Locker s.c. open belongings or access to its content, nor will it have any responsibility for them and be free to dispose of them, without any right of the client to claim against VLF Locker s.c.

FORGOTTEN/ABANDONED BAGGAGE

1)       For security reasons, any item or baggage that is left at the reserved box office and not claimed within 60 calendar days after the completion of the reservation will be considered abandoned and destroyed.

2)       To request a shipment of something forgotten it is necessary to send a request to the email of VLF Locker s.c.: reclamaciones@vlflocker.com .

3)       If the shipment is requested (within 60 calendar days of the reservation) for an item that has been forgotten, the Customer will bear all shipping costs related to the request, which will be calculated according to the weight, volume and destination of the item to be shipped.

PROHIBITED AND DANGEROUS ARTICLES

1)       It is not allowed to store items prohibited by law and/or considered dangerous according to national (Spanish) legislation, as well as articles that by their nature or packaging may cause harm to people, the environment or other baggage carried and/or stored.

2)       We do not accept deposits or provide any other service for goods that, in our sole discretion, are considered hazardous.

3)       VLF Locker s.c. does not accept deposits for the following items: plants and animals, live or dead; negotiable securities and certificates (bills of lading, currency, banknotes, coins, credit cards and traveller’s cheques (travel documents)); other non-negotiable values; any material that may be considered pornographic or indecent; weapons (firearms and weapons); software containing high-value information; technology (phone/mobile , tablet, PC, smart phone); junk; political material; dangerous materials; narcotic or psychotropic drugs; art objects; antiques; metals (gold, silver in any form and precious stones); bulky goods; documents (public and private offers, securities, food vouchers, fuel vouchers, etc.); watches; jewellery; fragile objects (such as glass, bottles, etc.); biological tissues and anatomical parts;

4)       Other articles may be accepted by VLF Locker s.c. only with specific written authorization or if they are an express part of the commercial offer of VLF Locker s.c. for example: food and pharmaceutical products. The customer acknowledges and accepts that storage of such goods is subject to specific regulations. Therefore, the transfer must be carried out in compliance with current legislation and any operational provisions issued by VLF Locker s.c. These indications may change at any time.

RIGHT OF INSPECTION

The Customer acknowledges and accepts that VLF Locker s.c. and/or any Government Authority has the right to open and inspect baggage at any time for security reasons.

CUSTOMER OBLIGATIONS

The customer warrants and declares that:

1)       The full address and contact details have been accurately recorded on our submission receipt or online form;

2)       the contents of the baggage have been safely and carefully packed in such a way that they are protected from normal transport risks, including associated sorting and/or handling processes;

3)       the contents of the baggage do not cause damage to other baggage carried by us and/or stored in our warehouses;

4)       the contents of the baggage are not prohibited items and the Customer is a person or organization with which we cannot legally trade under applicable laws or regulations.

5)       all applicable laws and regulations other than those set forth in this Agreement have been complied with;

6)       You will use exclusively the reserved locker and only effect of depositing property of your property.

7)       You will not use or store your baggage at an unbooked ticket office without making a reservation or ensuring that it is the ticket office assigned and confirmed via the booking code.

8)       You will check the size of your baggage before making the reservation in order to avoid overloading the ticket office. No claim or refund request will be accepted if the baggage exceeds the dimensions of the locker..

9)       You implicitly agree to indemnify us and keep us free of any liability we may incur, or of any cost, damage or expense, including legal expenses, that we may plead for you or any third party and that result from your failure to comply with any of these obligations and warranties, even if we inadvertently accept a retention that violates any of your obligations.

10)  You agree to notify VLF Locker s.c., immediately, any malfunction or abnormal situation in relation to the telephone lockers indicated below: +34632174587.

11)  Failure to comply with the obligations provided for in this paragraph will result in a penalty for the Customer of up to 500 euros.

12)  You accept recording under surveillance video camera during the stay in the facilities and during the use of the services of VLF Locker s.c., responsible for Privacy.

OUR RESPONSIBILITY

Our liability for the risks of loss or damage to your baggage during the period of safekeeping at our facilities and specifically attributable to the sole responsibility of VLF Locker s.c. or its employees for the non-covered part of the provisions of the code civil on the contract of deposit.

Therefore, VLF Locker s.c. will not be responsible in any case for the damage due and fully proven, which can be considered direct and foreseeable or indirect consequence of the delay and/ or lack of collection.

VLF Locker s.c. will therefore not be liable for any flight, train, goodwill, loss of profit, profits, markets, reputation, customers, use, opportunities, even if we were aware that such loss or damage could occur, or any loss or damage of any kind, regardless of the determined indirect, incidental, special or consequential damages, including but not limited to cases of negligence, fraud or breach of contract. We will not be liable if we fail to comply with any obligation towards you due to circumstances beyond our control such as (the following list is purely illustrative and not exhaustive): unforeseeable events, including earthquakes, cyclones, storms, floods, fire, disease, fog, snow or frost; force majeure, including (but not limited to) war, pandemic, accidents, acts of terrorism, strikes, embargoes, local disputes or riots; national or local courts; hidden defects or inherent defects in the contents of stored baggage; criminal acts committed by third parties, such as theft, robbery and fire; acts or omissions attributable to you or to third parties for whose work you are responsible; Act or omission attributable to a public official; contents of the shipment consisting of any article that is an item prohibited by law or under the provisions of this Agreement, even if we have accepted the shipment and/or storage by mistake. We are not responsible for broken handles and/or wheels. Our sole liability in relation to the services provided is ruled by these general storage conditions.

SAFETY

The premises are protected by a private surveillance system, equipped with video surveillance 24 hours a day, connected to a control centre.

CLAIMS, LITIGATION

If a customer wishes to make a claim for loss or damage to baggage, or for any other damage, he must comply with the provisions of national law; otherwise we reserve the right to reject the claim. In particular, it is possible to submit the claim in writing within eight (8) calendar days following the end date of the ticket office rental to following e-mail: reclamaciones@vlflocker.com . After the first written communication, and at the latest within the statutory or regulatory limitation period applicable, the customer shall substantiate the claim by sending all useful information relating to the accident. We are not obligated to act on any claims until our fees and storage charges have been paid. The customer is entitled to deduct the amount of the claim from the amounts due for rent to VLF Locker s.c. To accommodate a claim for damages, the contents of your baggage will be made available to us for inspection at pick-up. If we accept the claim, you warrant that the insurance company or any third part with an interest in preservation will waive any right or claim to which you are entitled under subrogation or otherwise.

RATES AND PAYMENT CONDITIONS

Any dispute relating to charges must be received in writing no later than eight (8) days from the date of payment to the following email: reclamaciones@vlflocker.com . The current rates applicable to the storage service are available on our website www.vlflocker.com . The customer agrees to pay the amount due to VLF Locker s.c.  ruled by these conditions within the agreed terms. Payments will be made in your local currency and calculated at the current exchange rate. VLF Locker s.c. reserves the right to demand, without prejudice to the foregoing, the reimbursement of its claims in the time and manner established by law, without detriment to the right to higher compensation.

JURISDICTION AND APPLICABLE LAW

If any term or condition of this Agreement is found to be invalid or unenforceable, such determination shall not affect the validity of the other provisions of this Agreement, which shall remain in full force and effect. Except as provided by applicable law. This contract shall be governed by the laws of Spain. In case of conflict, the parties will submit to the jurisdiction of the courts of Los Cristianos, in Santa Cruz de Tenerife.